Ecommerce Expo 2017 – an event not to be missed!

It’s that time of the year again. Team Bunting will once again be heading to the London Olympia for an action packed 2 days of all things eCommerce. The eCommerce Expo has become an annual fixture for us, and there are loads of reasons why we’d love you to join us.

This year, over 7000 eCommerce professionals from over 50 countries will visit the show on the 27th and 28th September. According the the expo website, they’ll be turning up because they’re:

 

  • looking for actionable insights from 150 masters of their craft;
  • hungry to be inspired by cutting-edge ecommerce technology from over 100 suppliers to optimise their user experience;
  • energised by intelligent conversations with peers who have streamlined their business and adapted to the changing needs of the ecommerce customer.

 

Sounds good to us.

There will be a number of inspiring talks throughout the two days. So, whether it’s the Conversion Optimisation Theatre, Payment & Fulfilment Theatre or the Customer Insights Theatre, you’ll be certain to find something to inspire and spark ideas. You can find a list of the speakers here.

Bunting will be presenting on day one about the thorny issue of product recommendations. The talk will cover the big mistakes that are still hitting big retailers – and how to fix them. Here’s what you’ll take away:

– Discover if your site is losing money

– Learn how to fix damaging conversion leaks

– Learn how to cross-sell and up-sell for maximum revenue increase

– Practical tips to implement straight away

Catch it in the Conversion Optimisation theatre at 12.30 on Wednesday 27th. 

Once again, personalization will be a big theme at this year’s show, which is a good reason to drop by to see Team Bunting at stand E112. Come visit us to get a no-nonsense consultation on how best to implement (or improve) personalisation and product recommendations across your channels to maximise customer engagement and conversions.

We hope to see you there. You can sign up for the show (it’s free!) here.

What Did We Learn From the eCommerce Expo This Year?

Last week, the Bunting team traded sunny Manchester for drizzly London, but all for a good reason: the eCommerce Expo.

We spent 2 days at the Olympia speaking to a wide range of e-commerce professionals, demoing our tool and hearing inspiring talks covering all aspects of e-commerce. It was the first time the expo was co-located with the Technology for Marketing and Customer Contact expos, resulting in a huge audience – and a lot to learn. And at stand Bunting, a lot of chocolate to eat…

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One thing was clear: e-commerce is evolving, and things are moving fast. So what were the main themes this year?

Personalisation

One of the big themes of the expo this year without doubt was personalisation. In between eating chocolate bars, we spoke to hundreds of e-commerce professionals asking similar questions. Discussions were based around how to better exploit customer data to personalise the shopping experience. Targeting now needs to be include demographic, behavioural and contextual data. There were numerous talks about how to tailor web content to the needs of your unique buyers. Email personalisation was also mentioned frequently.

Some interesting quotes from the event were:

‘40% of consumers buy more when the experience is personalised’ Matt Banks

‘Personalisation within emails can increase your open rates by up to 83%’  Dani Woolley

‘Customers now expect a personalised experience, and keeping the web experience relevant across channels is now an absolute must.’ Stephen Tucker

Check out our website personalisation ideas here.

Email is here to stay

Rumours of email being a dead channel were certainly put to rest this year. Interestingly, email still brings the highest ROI of any marketing channel. In his talk, key note speaker Joe Pulizzi stated that email subscribers are marketers’ key content metric.

Again, personalisation was a big theme. Yes, email is still an important channel to exploit, but it is now essential to personalise email effectively to maximise ROI. Consumers are now bombarded with email messages on a daily basis so, in order to optimise open rates, relevancy is absolutely crucial. 

It was also acknowledged that email marketing can, and often does, go wrong. A number of talks mentioned common mistakes in email that need to be addressed. Poor subject lines, ignoring quality of subscriber lists, lack of re-engagement strategy and poor mobile optimisation were commonly cited errors.

Mobile

Talks at the expo recognised the growing use of mobile for online shopping. Apple Pay was mentioned a lot as an e-commerce payment method, with some businesses reporting a rise in conversions after implementing it. The benefits of Apple Pay for mobile are clear – avoiding typing out payment details on mobile keyboards is an obvious advantage and it’s likely to become a standard payment method for e-commerce in the future.

Responsive design and optimising mobile sites were also common conversations. Product pages, checkout processes, menus and navigation all need to be optimised for mobile. In the UK, 48.9% of eCommerce purchases this year were on mobile, and it is expected that Q4 traffic will largely come from mobile. Read some of our mobile tips here.

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All in all, the eCommerce Expo was a great event, and we thank everyone who came to the Bunting stand to chat with us and try out our tool  We’ll be back next year, and we hope to see many more of you then.

Bunting is a powerful data-driven tool that makes e-commerce personalisation easy and enjoyable. Find out more here.